At Red Brick Road Cider we require any purchaser or acceptor of alcohol purchased to confirm they are aged 18 years or older. It is against the law to sell, supply or provide alcohol to a person under the age of 18 years. The customer also warrants that he/she is not under the influence of alcohol at the time the order is submitted.

Online orders
As with all of our online, e-mail and print publications, this website was created for the exclusive use of our customers for research and buying purposes. No publication may be duplicated, redistributed or modified in whole or part without prior written authorisation from Red Brick Road Cider.

Orders placed over the web will be filled at our next earliest convenience – usually within 2 working days. Fulfillment times are a guideline, and are subject to possible change or modification due to prevailing circumstances. This information does not constitute a guarantee.

Telephone orders
Call us on 0438671418 during business hours and we can take your order.

Shipping methods
All orders require a signature upon delivery, and must be signed for by someone over the age of 18. Please address your order to an address where this can happen between the hours of 9am to 5pm (i.e. your work address).

Courier Delivery
We ship via Fastway Couriers and Australia Post depending on destination. Freight charges for your order are automatically calculated as you add items to your shopping cart. Some items may take longer to reach you if you live in a rural area.

Expected Delivery Times
Standard delivery time after picking and packing should be between 3 – 7 working days.

All orders shipped are insured at no additional charge.

International orders
We do not accept orders from outside of Australia.

Payment Methods
Currently payment is via PayPal only.
Note: The Name that will appear on your credit card statement will be ‘3 on the Tree Pty Ltd’.

Other payment methods
We do not accept payment via any other method.

Prices and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur, and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase. All prices are in Australian Dollars.

As a general rule, every product on our website is IN STOCK however errors can occur, and this information does not represent a guarantee or promise of availability.

All prices on this site include GST.

Our Guarantee & Return Policy
If for any reason you are not satisfied with our products or services then please email us, clearly outlining the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals. All returns must be sent back via trackable courier only.

Unfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full your broken items. Refunds will be in the form of a gift voucher to the value of the broken product, and a proportion of the freight costs.

Privacy Policy
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out any online forms.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalise your experience
• To improve our website
• To process transactions – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails – The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional Red Brick Road Cider news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future newsletters, we include unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information will not be stored on our servers.

Do we use cookies?
Yes – cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Privacy Protection
We do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

Online Privacy Policy Only
This above online privacy policy information applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 01/07/2014.

Additional information
3 on the Tree Pty Ltd – ABN 44 162 662 991, Trading as Red Brick Road Cider, located at 63a Brisbane Street, Launceston, Tasmania, is the holder of a Liquor License number 69752. Any sales of alcohol made via this internet site will be made on that liquor license. The applicable law for transactions for the purchase of alcohol on this internet site are the laws of Australia. By placing an order with you accept that the ownership of the goods passes to the customer upon payment and dispatch of the goods from our warehouse. All product will arrive to you GST Paid. You will not be liable for any additional charges.

General terms and conditions
Terms, conditions and policies subject to change without notice. Red Brick Road Cider is not responsible for late or delayed shipments or system failures. Red Brick Road Cider retains title to items purchased until said items are paid for by the purchaser and at that time the title passes to purchaser. All trademarks and registered trademarks are used to benefit and without intent to infringe on the holder of the mark. Red Brick Road Cider, Red Brick Road Cider logo and all other distinctive logos, marks and graphic elements are trademarks of 3 on the Tree Pty Ltd and are subject to applicable trademark protections. Red Brick Road Cider is not responsible under any legal theory for direct, special, incidental or consequential damages because of (i) delay in delivery, (ii) availability of products, (iii) personal injury arising from products purchased from us or (iv) failure of performance of any product purchased from us.

morrisondigitalTerms and conditions